Shipping & Returns
We offer flat-rate fees for all orders within South Australia capped at $9.95.
Orders will be dispatched within 1-3 business days. Please note that public holidays may affect delivery times.
We are unable to deliver to PO boxes through our delivery service at this time. Please contact us at firstname.lastname@example.org to arrange an alternative shipping method if you require shipping to a PO box.
Our Prints are made to order and have a 6-8 week waiting period. In the event that your order contains both in stock and made to order items, all items in stock will be dispatched within 1-3 business days, and made to order items will be dispatched within 6-8 weeks.
Change of mind
Bauhaus does not offer a refund for change of mind. However, items may be accepted for exchange within 14 days from the date of purchase. If you wish to exchange an item purchased through the Bauhaus website, you must contact us directly via email at email@example.com within the 14-day window. If the exchange is approved, you will have a further 7 days for domestic orders and 14 days for international orders in which the product/s need to be returned to us.
All return shipping costs will be at the customer’s own expense. Bauhaus do not hold any responsibility for missing parcels, we recommend items are returned using a tracked postal service or postal insurance.
We request that proof of purchase is provided for items being exchanged. Returns will not be accepted without prior notification. In a case where an exchange has been approved, a Bauhaus website credit voucher will be issued. The credit voucher is valid for 12 months from the date of issue and may only be redeemed online.
Items must be in the original packaging, unused, and in the same condition that you received it. Gift vouchers are non-refundable.
Due to hygiene regulations, we are unable to offer any exchange due to change of mind on earrings.
Once the item has been received and inspected, our team will notify you by email and a credit note will be issued to the same email that was used for the initial purchase.
Faulty or Damaged Items
Our team carefully inspects all items before they are dispatched and are only sent to customers if they are in brand new condition.
In the unlikely event that an item arrives to you damaged or with a manufacturing fault, we will happily repair, replace, or refund the faulty/damaged item for you in accordance to the Australian Consumer Law.
You must notify Bauhaus directly through email at firstname.lastname@example.org within 14 days from the date of purchase. Proof of purchase must accompany all faulty or damaged items that are returned to us.
Once your return is received and inspected, our team will send you an email to notify you that we have received your returned item and if we are able to offer a repair, replacement, or refund for the items.
We do not consider general wear and tear over time as a manufacturing fault or as faulty goods.
If we are unable to repair or replace the faulty item, a refund for the amount paid will be issued. Please allow up to 14 days for a refund to be processed. If you haven’t received a refund after 14 days, contact your bank, it may take some time before your refund is officially posted. If you still have not received your refund yet, please contact us at email@example.com.
Unless the item is being returned due to a manufacturing fault or Bauhaus error, then any return shipping costs associated with the return are at the customer’s own expense.